FAQs

General Questions

Can I find EchoRest products on other platforms?

  • Currently, our products are exclusively available through our website, EchoRest.com. We do not sell our products on other platforms or in retail stores at this time. However, we may expand in the future. Sign up for our newsletter to stay updated!

How can I become a brand ambassador for EchoRest?

  • We’re thrilled to hear that you’re interested in sharing EchoRest with your audience! Please reach out to us through our [Contact Page] or send us an email at support@echorest.com, and we’ll provide you with more details on how to join our ambassador program.

Order, Payment & Shipping

What payment methods do you accept?

  • At EchoRest, we like to keep things simple and secure. We accept:
    • Visa
    • Mastercard
    • American Express
    • PayPal
    • Apple Pay
    • Google Pay

How do I use a discount code?

  • You can apply your discount code during checkout in 3 easy steps:
    1. Add your EchoRest product to your cart.
    2. Proceed to the checkout page.
    3. Enter your discount code in the "Discount Code" field and click "Apply."

Please note: Only one discount code can be applied per order. If your code isn’t working, it could be due to the following:

  • The code is expired.
  • Your order doesn’t meet the minimum purchase requirement.
  • The code has already been used.
  • Multiple codes have been entered (only one code can apply at a time).

If you’re having trouble, contact us at support@echorest.com, and we’ll help resolve the issue within 24-48 hours.

Can I change or cancel my order after it’s placed?

  • We process orders quickly, so if you need to make changes or cancel your order, please contact us as soon as possible through our [Contact Page] or at support@echorest.com. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request. If it’s already on its way, unfortunately, we won’t be able to make changes.

How long will it take for my order to arrive?

  • Orders typically ship within 2-5 business days. Delivery times depend on your location:
    • United States and Canada: 2-3 weeks
    • International: 1-3 weeks

You’ll receive a tracking number as soon as your order ships. Please note that shipping times can vary due to customs processing and other factors beyond our control.

What should I do if my order hasn’t arrived?

  • If your order seems delayed or you haven’t received it within the estimated delivery time, please contact us at support@echorest.com. We’ll track your package and provide assistance to ensure it reaches you.

Is my payment information secure?

  • Yes, we take your privacy and security very seriously. All payment transactions are processed securely through encrypted channels. We never store your credit card information on our servers.

How does EchoRest protect my personal information?

  • We use advanced security measures to protect your personal information. For more details, please review our [Privacy Policy].

What should I do if I need to update my shipping address?

  • If you need to change your shipping address after placing an order, please contact us immediately at support@echorest.com. If the order hasn’t been shipped yet, we’ll update the address for you.

What if I entered the wrong shipping address?

  • If you accidentally provided the wrong shipping address, please reach out to us as soon as possible. If your order has not yet been shipped, we’ll do our best to correct the address. If the order has already been dispatched, unfortunately, we won’t be able to change it, and you may need to place a new order.

Product Information

What are the main features of the EchoRest 3D Sleep Mask?

  • The EchoRest 3D Sleep Mask features advanced Bluetooth 5.0 technology, built-in stereo headphones, and a comfortable, ergonomic design that blocks out light to improve your sleep quality. [Link to product page for detailed specifications]

How do I pair the EchoRest Sleep Mask with my device?

  • Pairing your EchoRest Sleep Mask is simple:
    1. Turn on the mask by pressing the power button.
    2. Enable Bluetooth on your device.
    3. Select “EchoRest Mask” from the list of available devices.
    4. Enjoy your personalized sleep experience with your favorite music or sounds.

How should I care for my EchoRest Sleep Mask?

  • The mask can be gently hand washed with mild soap and water. Ensure the electronic components do not get wet. Allow the mask to air dry completely before use.

What should I do if my EchoRest Mask isn’t working properly?

  • If you’re having trouble with your EchoRest Mask, please refer to our troubleshooting guide on the [Support Page]. If the issue persists, contact us at support@echorest.com, and our support team will assist you.

Guarantees, Warranties & Returns

What is your return policy?

  • We offer a 30-day return policy. If you’re not completely satisfied with your EchoRest product, you can return it within 30 days of receiving it. The item must be in its original condition, with tags and packaging intact. To start a return, please contact us at support@echorest.com.

Do you offer a warranty on your products?

  • Yes, we provide a 6-month warranty on all EchoRest products. If you encounter any manufacturing defects, let us know within six months of your purchase, and we’ll replace your product free of charge. Just contact us at support@echorest.com with your order details, and we’ll guide you through the process.

What should I do if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us immediately at support@echorest.com. We may ask for photos of the damaged item to assist in the resolution process. Depending on the situation, we’ll either replace the product or provide a refund.